Our quality management

The development of the MÜTRON retail store into a top distributor of electronic components in Northern Germany rests on a firm foundation: quality. Whether this is in catalogue distribution, in specialised sales or designing customer-specific system solutions, MÜTRON is committed to maximum quality on all levels within the company and its divisions. From cooperation with leading manufacturers, who rely on constant high quality and convenient, fast order handling, for instance via our online shop, through to services in the field of logistics.

For this, we were first awarded the ISO 9001 quality seal by TÜV Rheinland in 2002 and have since had our quality management system audited and confirmed on a regular basis. However, far more important for us than any kind of seal printed on paper, is the quality we observe in our daily work which our customers are able to see and feel. Our employees are competent, motivated and open to our customers' wishes. They have all set themselves the goal of steadily improving our services. And this is how they generate something which is proof of the quality we deliver: customer satisfaction.

The eight pillars of our quality policy

• The satisfaction of our customers is our top priority. We embrace our customers' requirements at an early stage and market our products and services in a reliable manner.
• We solely achieve economic success when our services fulfil high standards. We know that the basis for this success is founded on the qualifications of our staff and targeted development of their potential.
• A comprehensive range of products from respected manufacturers is a major element of our corporate philosophy.
• Prompt, complete and immediate deliveries ex warehouse are our objective.
• We provide our customers with fast, sound and comprehensive advice. In this way, we are able to create convincing and long-term loyalty.
• Our aim is to improve constantly and measurably by meeting specific targets. This is the reason why we evaluate the results of our services and the effectiveness of our quality management system.
• Problems offer us the chance to develop further. This is why we maintain an open and trusting corporate culture.
• Trusting partnerships over many years generate economic added value. For us, for our suppliers and for our customers.

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